According to the World Health Organization, approximately 15% of the world’s population—over one billion people—live with a disability. Addressing accessibility gaps opens new market opportunities and provides businesses with a way to engage a broader audience. Studies by Gartner suggest that companies integrating accessibility and inclusive practices see a significant impact on their revenue potential. Furthermore, accessibility isn’t just a legal requirement; it’s an untapped business opportunity that can lead to higher customer satisfaction and loyalty.
According to a report by the World Economic Forum, removing accessibility barriers could unlock global economic growth, with organizations realizing more potential as they cater to an inclusive audience.
From a business perspective, digital accessibility opens doors to a wider customer base and enhances brand reputation. Organizations that prioritize inclusion are seen as socially responsible, fostering loyalty among customers and employees alike. Furthermore, compliance with accessibility standards can help businesses avoid legal ramifications, as lawsuits related to inaccessible websites have surged in recent years.
As the conversation around digital accessibility and inclusive design gains momentum, Mitali Kamat stands out as a thought leader, offering a seasoned perspective on building digital spaces that empower all users, especially those with disabilities. Kamat’s expertise lies in inclusive design with a specialized focus on digital accessibility, a field where her contributions have garnered attention and impact in the accessibility industry.
Changing times call for changing perceptions: Digital Accessibility Today
Kamat’s journey to accessibility leadership has been shaped by her extensive background in occupational therapy and assistive technology, roles in which she worked closely with students with disabilities to enable their engagement with school curricula. This experience highlighted the critical need for more accessible learning tools and environments, sparking her transition into inclusive user research and design. Now, as a key driver in digital accessibility strategy within an organization that serves Fortune 500 companies, Kamat applies her expertise to create digital spaces that prioritize usability and inclusivity from the start.
“Inclusive design isn’t just about ticking boxes; it’s about creating environments where everyone feels valued and empowered to engage fully. Inclusive design starts with user research and active participation from people with disabilities, ensuring that products and platforms are truly accessible,” Kamat’s expertise is evident in her strategic approach to digital accessibility—one that integrates inclusion at every step, from conceptualization to implementation.
Her work in establishing a “shift-left approach” exemplifies her commitment to embedding accessibility early and deeply within digital product design processes. The shift-left strategy moves accessibility concerns to the earliest stages of development, enabling teams to anticipate and address accessibility needs from the outset. This proactive stance improves efficiency, reduces the costs associated with retrofitting accessibility, and ultimately creates better experiences for all users. “Integrating accessibility early isn’t just a cost-saver; it’s a foundation for innovation and growth in digital spaces,” she says.
Inclusive Design and the Economy
Looking ahead, inclusive design is a field that requires continued innovation and learning. Integrating the “shift-left approach” as a standard practice in digital design, where accessibility is no longer a secondary consideration but a guiding principle, should be taken more seriously. As organizations build awareness and capacity for inclusive design, the broader culture around accessibility will evolve whereby corporations not only expand their audience but also improve the overall user experience.
Today, the field of digital accessibility still faces challenges, particularly around the need for regulatory alignment and consistent global standards. While strides have been made, more work is necessary to educate organizations and build a workforce skilled in accessibility best practices, which means investing in education, from university programs to ongoing professional development, creating a crucial need in industry forums and contributing to discussions on emerging trends and technologies in inclusive design.
Advocating for Inclusive Design as a Strategic Imperative
Accessibility and inclusive design go beyond mere compliance—they are foundational elements of a user-centered strategy. When companies embrace inclusive design principles, they are better positioned to deliver high-quality, versatile digital products. Research from Accenture indicates that companies focused on inclusive design outperform their peers in innovation and customer satisfaction whereby Inclusive design has a ripple effect, driving not just revenue but a sense of trust and loyalty among users.
The impact of digital accessibility extends beyond individuals with disabilities. Accessible design improves the overall user experience for everyone. Features like closed captions on videos, responsive design, and keyboard shortcuts benefit users in noisy environments, those with temporary injuries, or individuals accessing content on diverse devices.
Despite its importance, achieving digital accessibility is not without challenges. Many organizations struggle with legacy systems that were not built with accessibility in mind. Retrofitting these systems can be time-consuming and expensive. Additionally, a lack of awareness and training among designers and developers often leads to the perpetuation of inaccessible practices.
To create a truly inclusive digital landscape, collaboration across sectors is essential. Governments play a critical role by enacting and enforcing accessibility legislation, such as the Americans with Disabilities Act (ADA) in the United States or the European Accessibility Act. Businesses and educational institutions can prioritize accessibility training for their teams, while technology companies can continue to develop innovative solutions that bridge the accessibility gap. Digital accessibility is no longer optional; it is a necessity in today’s interconnected world. By prioritizing inclusive design, organizations can ensure that everyone, regardless of ability, has equal access to the digital tools and resources they need. As awareness grows and technology evolves, the vision of a fully accessible digital landscape becomes increasingly attainable—a world where everyone can participate, contribute, and thrive in the digital age.
