AI is changing banking jobs, forcing a rethink of skills: UOB’s innovation head

AI is changing banking jobs, forcing a rethink of skills: UOB’s innovation head


Lenders must ensure employees can adapt to technology in a ‘comfortable’ way, Lee Zhu Kuang says

[SINGAPORE] Lee Zhu Kuang describes himself as a “deeply curious person”.

“I like to learn new things, and I like to transform ideas into road maps,” said Lee, who joined UOB in July 2025 as group head of its innovation group.

The bank set up the innovation group in 2025, to help it better use technologies such as artificial intelligence (AI) and blockchain. The business unit also looks at developing employees’ tech skills.

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I am an editor for IBW, focusing on business and entrepreneurship. I love uncovering emerging trends and crafting stories that inspire and inform readers about innovative ventures and industry insights.

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