An Australian couple was left horrified when Qantas rebooked their 13-months-old daughter’s ticket onto a separate flight. Stephanie and Andrew Braham was scheduled to take a flight for Australia when the airline rescheduled their travel.
Qantas made the couple wait for more than 21 hours for their issue. To solve the issue, the couple made over 55 calls to the offshore support center of Qanta, according to Daily Mail.
Xinhua/Justin Qian/IANS
Refusing to accept the liability for the mistake, the airline stated that they didn’t do anything wrong as they had booked a ticket for her.
The mother of the baby told Today that they spent 20 hours 47 minutes and 13 seconds on the phone with Qantas over a 24-hour period before and over 55 separate phone calls before they finally agreed to book us on new flights home.
More to follow
