Cyber Monday represents the absolute pinnacle of the retail calendar, a day when digital storefronts anticipate record-breaking traffic and revenue. For merchants, seamless uptime is not merely a convenience; it is a financial necessity. However, a worst-case scenario is currently unfolding for thousands of sellers as Shopify, one of the internet’s most dominant e-commerce platforms, experiences significant instability during this critical shopping window.
Users have begun flooding reporting platforms to signal that the service is faltering under the weight of the Cyber Monday rush. What initially appeared to be sporadic glitches has been confirmed as a widespread incident, creating panic among business owners who rely on the ecosystem to process transactions and manage inventory.
The Critical Warning For Shopify Admins During The Outage
While outages are an unfortunate reality of the digital age, the specific nature of this incident poses a unique trap for panicked merchants. The standard troubleshooting instinct for many technical glitches is to log out and log back in, hoping to reset the connection. In this specific instance, however, that action could prove disastrous.
Shopify has acknowledged the disruption on its official status page, confirming that the problems are primarily impacting store backends for administrators. In a crucial advisory, the company has explicitly instructed users to avoid signing out. The platform notes that it is vital to ‘remain logged in on any devices that are currently logged in.’
This directive implies that active sessions are currently the only lifeline for many sellers. If a shop administrator were to log out in an attempt to refresh their dashboard, they might find themselves completely locked out of their business’s command centre. Losing backend access on Cyber Monday means an inability to fulfill orders, adjust pricing, or address customer queries, effectively paralysing operations.
Physical Retail Locations Face Chaos With Point Of Sale Failures
The impact of this service failure extends beyond the digital realm and into brick-and-mortar establishments. Many physical stores utilise Shopify’s Point of Sale (POS) systems to handle in-person transactions, syncing their physical inventory with their online databases.
Reports indicate that these retail POS systems are also suffering from the outage. This development is perhaps more concerning than the backend issues, as it directly halts commerce at the checkout counter. Retail staff may find themselves unable to process credit card payments or scan items, leading to long queues and frustrated customers during one of the busiest shopping days of the year. For hybrid businesses that depend on both online and offline sales, this dual failure represents a comprehensive halt to revenue generation.
Hey @Shopify @ShopifySupport you need call this outage like it is… a full blown major outage! People can’t get into their admin, POS is down, can’t fulfill orders, etc.
Degraded performance is just to try and protect your 3 9’s of uptime. Quit lying to the customers, we don’t… pic.twitter.com/xEHsxBgQGa
— Nate Olson (@Nolson5) December 1, 2025
Downdetector Reports Surge As Users Flag Backend Instability
The scale of the problem became evident when reports on Downdetector began to spike. While there was a brief moment where the number of complaints started to go down, the relief was short-lived. As more users attempted to access their stores or process sales, the volume of error reports began to level off again, ‘currently sitting at about 3,000.’
These figures likely represent only a fraction of the affected user base, as many merchants may not immediately report issues to third-party tracking sites. Shopify has posted an update regarding the situation, though it offered limited specific details regarding a fix time. The company stated: ‘We are still investigating and applying mitigations for the admin and login issues. Please remain logged in on any devices that are currently logged in.’
Meta-Owned Platforms Caught In The Crossfire Of The Glitch
An interesting side effect of this outage is the ripple effect observed across other major tech services. Data shows that reports are starting to jump for Meta-owned platforms. This correlation is likely not indicative of a separate outage at Facebook or Instagram, but rather a symptom of the deep integration between Shopify stores and Meta’s social commerce features.
When the underlying e-commerce infrastructure struggles, the storefronts embedded within social media apps often display errors, leading users to believe the social platform itself is broken. As engineers work to resolve the core architecture issues, merchants are advised to monitor live updates for the latest information on when stability will be restored. Until then, the golden rule remains in effect: do not log out.
Originally published on IBTimes UK
