Customer

Increasing Customer Engagement with Two-Way Text Messaging

SMS marketing has had a bit of a resurgence of late, and for good reason: it works. And far better than some other trendy channels, like social media or AI-driven…

Building Resilient Hardware Companies: AIRSEEKERS’ Approach to Production and Customer Trust

In the competitive landscape of smart hardware, survival rates tell a sobering story. While tens of thousands of products launch on crowdfunding platforms annually, fewer than 40% successfully deliver to…

Customer experience platform Toku’s IPO 31.9 times subscribed

[SINGAPORE] Customer experience platform Toku’s initial public offering (IPO) was 31.9 times subscribed, the company said on Wednesday (Jan 21). The IPO drew 1,115 valid applications for its public tranche…

How Batula AI Is Redefining Customer Calls for Small Businesses

For small businesses and independent professionals, the phone remains one of the most important and most disruptive tools in daily operations. Every call could be a new customer or a…

Coupang says all leaked customer information has been deleted

South Korea’s science ministry is leading a joint investigation team with private-sector experts into the data breach [SEOUL] Online retailer Coupang said that all the customer information leaked from the…

Integrating Data Cloud with Agentforce for Predictive and Proactive Customer Engagement Using Real-Time CRM Intelligence

Introduction The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining real-time data ingestion with autonomous AI ultra intelligence. Salesforce Data Cloud…

Chipotle Horror: NYC Customer Claims She ‘Bit Into a Rodent’ in Her Burrito Bowl

The casual ritual of ordering a takeaway, a simple modern luxury, turned into a genuine nightmare for one New York customer who claims she ‘bit into a rodent’ while eating…

Customer experience tech startup Toku files preliminary prospectus for Catalist IPO

It will use the proceeds to fund R&D, market expansion and to improve its financial position [SINGAPORE] Technology startup Toku on Wednesday (Dec 10) lodged a preliminary prospectus for a…

Outrage as Pizza Chain Forces Customer to Choose 15, 20 or 35 Percent Tip

A pizza chain customer’s frustration over being unable to opt out of tipping has reignited fierce debate about America’s increasingly aggressive tipping culture, with critics arguing that digital payment systems…

Exxon freezes plans for major hydrogen plant amid weak customer demand

[HOUSTON] Exxon Mobil has paused plans to build what would be one of the world’s largest hydrogen production facilities due to weak customer demand, CEO Darren Woods told Reuters in…

Salesforce says customer data possibly exposed following incident

The company is investigating “unusual activity” involving Gainsight-published applications [WASHINGTON] Salesforce said on Thursday (Nov 20) that it is investigating “unusual activity” involving Gainsight-published applications that may have exposed customer…