Customer
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Transforming Contact Center Operations: Strategic Innovations Reshape Customer Service
In this digital era, Manoj Kumar Vunnava led a transformative migration, unifying five fragmented legacy platforms into one intelligent, cloud-based communication ecosystem. Beyond a technical upgrade, the initiative reimagined workflows, empowered agents,…
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Intelligent Routing in Cloud Contact Centers: Paving the Way for Seamless Customer Experiences
In this digital world, Gokulkumar Selvanathan highlights the transformative journey of the contact centers. Once seen as back-office cost centers, they now lead customer engagement strategies. Innovations in intelligent routing drive…
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CVS Under Investigation for Using Customer Data in Political Texts, Says Louisiana AG
Louisiana Attorney General Liz Murrill has launched an investigation into CVS, accusing the pharmacy chain of using customer phone numbers to send political messages without consent. The messages, which reached…
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Salesforce says AI has reduced hiring of engineers and customer service workers
Tech companies are relying on artificial intelligence to help with everything from customer service to software engineering Published Thu, May 29, 2025 · 09:04 AM [NEW YORK] Salesforce said the…
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UBS’s Iqbal Khan sees rich customer demand for alternative assets
[HONG KONG] Wealthy customers of UBS Group are looking to buy more alternative assets as they seek to diversify investments during a volatile period for markets and global trade, according…
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The Future of CRM: How AI-Powered Personalization and Hyperautomation Are Reshaping Customer Engagement
As businesses navigate the digital age, the evolution of Customer Relationship Management (CRM) systems is crucial. The traditional tools, once the backbone of customer engagement strategies, are being replaced by…
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Generative AI and the Rise of Hyper-Personalization in Customer Experience
Generative AI is rapidly transforming the way businesses connect with customers, offering unprecedented levels of personalization at scale. This article, authored by Sai Kumar Bitra, explores how intelligent systems are…
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Singtel’s new 5G+ Priority plans are key for its premium customer push
[SINGAPORE] Premium customers remain top of mind for Singtel with new 5G+ Priority plans. The new plans promising faster streaming speeds and priority access to the network were launched…
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Customer Data Stolen In Marks & Spencer Cyberattack
The data stolen could include names, dates of birth and home addresses of its customers, Marks & Spencer said AFP British retailer Marks & Spencer said on Tuesday that some…
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Smart Personalization in E-Commerce: AI Innovations Reshaping Customer Experience in Emerging Markets
At the crossroads of digital ingenuity and global growth, Tykea Khy explores how AI-powered personalization is redefining e-commerce in emerging markets. As a researcher and practitioner in digital commerce, they bring insight…
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Revolutionizing Customer Service: AI-Powered Innovations in Smart Routing and Automation
In this modern era, Customer service is undergoing a transformative shift, thanks to artificial intelligence (AI). A leading voice in this field, Nandini Suresh Kumar, explores the latest innovations in…
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Singapore Airlines, OpenAI link up to build AI solutions to raise efficiency, customer service
SIA will also beef up its operational processes by integrating OpenAI’s advanced AI models into its existing tools [SINGAPORE] Singapore Airlines (SIA) has partnered ChatGPT-maker OpenAI to develop and execute…
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Leveraging Generative AI to Boost Retail and Customer Satisfaction
Narendra Lakshmana Gowda while speaking at GenAi Masterclass “Generative AI can help streamline retail operations, Incorporating generative AI has transformed the retail platform industries by improving critical capabilities like search,…
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Gamification: The Future of Multi-Generational Customer Engagement in Banking
In a world where digital transformation is reshaping industries, financial institutions are leveraging gamification to enhance Customer Relationship Management (CRM) strategies. Harsh Pachori, a leading researcher in financial technology, explores…
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Revolutionizing Customer Support with AI: A New Era of Service
The Age of AI-Driven Customer Support, Sachin Kumar, a prominent expert has extensively analyzed how artificial intelligence is transforming enterprise customer support. His work explores the role of AI in reshaping…
