OCBC users hit by log-in, payment issues; services restored by 2.30 pm

More than 570 outage reports were lodged on tracking site Downdetector from around 11 am

[SINGAPORE] Customers of OCBC experienced difficulties making payments via the bank’s mobile app and Internet banking services on Friday (Jun 13) afternoon, with access restored by 2.30 pm.

More than 570 outage reports were lodged on tracking site Downdetector from around 11 am, mostly citing mobile log-in and banking issues.

Some customers also reported log-in issues on OCBC’s platforms, according to comments posted in an online forum and on the bank’s Facebook page.

Checks by The Business Times at 1.39 pm found that the app was unable to display account balances, and PayNow transfers could not be completed.

The OCBC mobile banking app on iOS was unable to display account balances at 1.39 pm. Services were restored by 2.30 pm on the same day. PHOTO: RENALD YEO, BT

This marks the second digital service disruption involving a local bank in two weeks. On Jun 2, DBS and POSB customers encountered difficulties accessing the bank’s mobile apps.

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